Welcome Tenants!

Claims and Complaints

Once you have signed up for a secure account, the RentRegistry will allow you to file elderly and disabled status claims and complaints regarding a housing accommodation or payment plan.

Are you 62 years of age and older or have a disability per the ADA?

Claim your status for standard increases.

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Are you 62 years of age and older or have a disability per the ADA?

Claim your status for petition-related increases.

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Do you have grievance(s) regarding a housing accommodation or housing provider actions?

Submit a complaint.

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Do you have a grievance regarding a COVID-19 related payment plan?

Submit a complaint.

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Tenants 62 years of age and older, and those presenting with a disability as defined under the Americans with Disabilities Act may seek exemptions from certain rent adjustments by submitting evidence of age and/or disability [Proof of age: U.S. Passport; U.S. or State-issued identification card; U.S. Birth certificate; or U.S. Driver’s license. Proof of disability: Order determining status arising from a capital improvement petition; award letter from the Social Security Administration with a Physician letter; letter from a Physician stating that I have a “disability” under the definition in the Americans with Disabilities Act ]

Tenants may also notify RAD of grievances regarding a housing accommodation or housing provider action(s) by submitting a complaint.

RAD also administers a COVID-related temporary exemption and complaint process.

Please note that in order for a tenant to submit these filings, he/she must first link his/her account to a housing accommodation. The tenant must provide proof of residence, which may include rent receipts, cancelled checks, or a copy of a lease.

For more information on tenant requirements:

Ready to begin the process? Let's get started!